FAQs

What types of products does VestiBea offer?

VestiBea offers high-quality clothing crafted for every style and occasion. Our collections prioritize eco-friendly production, using sustainable materials like organic cotton and recycled fabrics. Designed with respect for the environment, each piece blends timeless elegance with modern comfort. Discover versatile essentials that meet your needs while caring for the planet.

What is your return policy?

VestiBea has a 30-day return policy. Items must be unworn, unused, and in their original packaging with tags attached. To initiate a return, please contact us at vestibea@gmail.com. For orders shipped to the European Union, customers have a 14-day cooling-off period to return items for any reason.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

Currently, we do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order immediately upon receipt and contact us at vestibea@gmail.com. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How can I contact customer service?

You can reach our customer service team by emailing us at vestibea@gmail.com. We are here to assist you with any inquiries or concerns you may have regarding your order or our products.